If you’re unable to see your MTurk balance from the TurkPrime homepage, it is most likely because your MTurk and TurkPrime accounts are no longer properly linked, or if you have multiple MTurk accounts, you funded the account that is not linked to your TurkPrime account.
To solve this problem, check that the correct MTurk account is linked to your TurkPrime account. You can do this by comparing the Amazon Account Name, Access Key ID, and Secret Access Key on file with TurkPrime to the credentials associated with your MTurk account. To find this information on TurkPrime go to the profile icon in the header of the main page and click on Mechanical Turk Account.
If you are sure the correct MTurk account is linked to your TurkPrime account, please try unlinking your accounts and then relinking them.
To unlink or change which MTurk account is linked to your TurkPrime account, go to the profile icon in the header of the main page and click on Mechanical Turk Account.
Then, select either Edit your Amazon Credentials to change your Amazon Account or Delete MTurk Settings to unlink your MTurk Account from your TurkPrime account.
If neither of these steps resolves your issue, please contact our Customer Support at firstname.lastname@example.org